Privacy policy

Privacy Policy – FactoryZ.co

Effective Date: July 15, 2025

At FactoryZ.co, we value your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website, place an order, or interact with our services.

1. Information We Collect

We may collect the following types of information:

  • Personal Information: Name, email address, shipping/billing address, phone number, and payment details.

  • Order History: Information related to purchases made through our store.

  • Device Information: IP address, browser type, device type, and pages visited (collected via cookies and analytics tools).

2. How We Use Your Information

We use your data to:

  • Fulfill and manage your orders

  • Communicate order updates or respond to customer service inquiries

  • Improve our website experience and marketing efforts

  • Prevent fraud and secure our platform

3. Sharing Your Information

We do not sell your personal information. We may share it with trusted third parties, such as:

  • Payment processors (e.g., Shopify Payments, PayPal)

  • Shipping providers (e.g., USPS, UPS, FedEx)

  • Analytics and marketing platforms (e.g., Google Analytics, Meta)

4. Data Retention

We retain your data only as long as necessary to provide our services, comply with legal obligations, and improve our business.

5. Your Rights

Depending on your location, you may have rights to:

  • Access or request a copy of your personal data

  • Correct or delete your personal data

  • Opt-out of marketing emails at any time (via the unsubscribe link)

6. Security

We take appropriate security measures to protect your personal information. However, no method of transmission over the internet is 100% secure.

7. Cookies

We use cookies to enhance user experience, track behavior, and serve relevant ads. You can disable cookies in your browser settings.

8. Changes to This Policy

We may update this policy periodically. Changes will be posted on this page with the updated effective date.

9. SMS Communications

If you contact us via text message or provide your phone number for SMS support, you consent to receive SMS messages from Factory Z related to your support request or order. Message frequency varies. Message and data rates may apply. You may opt out at any time by replying STOP. For assistance, reply HELP or email customer.support@factoryz.co We do not share your phone number with third parties for marketing purposes.

10. Contact Us

If you have questions about this policy, contact us at:
📧 customer.support@factoryz.co