Terms of service
POLICY / TERMS
Terms of
Service
These Terms govern your use of factoryz.co and every purchase you make from FactoryZ. By using this site or placing an order, you agree to them.
Contents
- 01General Conditions
- 02Product Information & Fitment
- 03Orders & Payment
- 04Returns, Cancellations & Shipping
- 05Risk of Loss & Shipping Protection
- 06Limited Warranty
- 07Installation, Use & Assumption of Risk
- 08Limitation of Liability
- 09Payment Disputes
- 10Pricing & Promotions
- 11Intellectual Property
- 12Governing Law
- 13Severability & Entire Agreement
- 14Changes to These Terms
- 15Contact Support
01 / General
General Conditions
- You must be at least 18, or have a parent or guardian's permission, to use this site.
- We may refuse service, cancel orders, or limit quantities at our discretion.
02 / Products
Product Information & Fitment
- Product descriptions, images, and pricing may change without notice. We work to keep them accurate but do not guarantee every detail is error-free.
- You are responsible for confirming a part fits your bike before ordering. If you are unsure, email customer.support@factoryz.co with your bike and model year before you buy. We answer fitment questions within one business day.
03 / Orders
Orders & Payment
- An order is final once payment is received and processed.
- We may cancel or refuse any order for any reason, including suspected fraud, pricing errors, or availability.
04 / Returns
Returns, Cancellations & Shipping
By placing an order, you agree to our Returns and Cancellations Policy, Shipping Policy, and Warranty Policy as published on the date of your purchase. Those policies set every window, fee, and shipping cost. If anything in these Terms conflicts with them, the policy controls.
How Returns Work
- Change of mind (decided against the part, sold the bike, no longer need it): store credit or exchange only. No refund to your original payment method.
- Wrong part ordered: exchange or store credit with no restocking fee, or a refund to your original payment method less the restocking fee in the Returns and Cancellations Policy.
- Damaged, defective, or wrong item shipped by us: we cover shipping both ways, charge no fee, and refund your original shipping.
- Cancelled before shipment: store credit for the full amount with no fee, or a refund to your original payment method less the cancellation fee in the Returns and Cancellations Policy. Once a shipping label is created, the order can no longer be cancelled and is handled as a return.
- Returns must be unused, uninstalled, in original packaging, and started within the return window. Final sale items, custom and built-to-order parts, and any brake component that has been mounted or had fluid run through it cannot be returned.
- For change of mind and wrong part returns, you cover shipping both ways, and the shipping you paid at checkout is not refunded.
05 / Delivery
Risk of Loss & Shipping Protection
Risk of loss. FactoryZ carries the risk while your order is in transit. Title and risk of loss pass to you when the carrier marks your order delivered to the shipping address entered at checkout. The carrier's delivery scan, and delivery photo where available, are the record of delivery.
In transit. Packages lost or damaged in transit are covered by FactoryZ whether or not you purchased Shipping Protection, on the terms in our Shipping Policy and Warranty Policy.
After delivery. FactoryZ is not responsible for packages lost, misplaced, or stolen after they are marked delivered, unless you purchased Shipping Protection.
Shipping Protection
Shipping Protection is an optional delivery guarantee offered directly by FactoryZ at checkout. It is not insurance and is not provided by a third party. If your package is marked delivered but you did not receive it, FactoryZ will ship a replacement at no cost, or refund the item price if it is out of stock.
- Email customer.support@factoryz.co within 7 days of the delivery scan with your order number.
- Check with neighbors and around the property first. We may ask for a signed statement of non-receipt or a police report before approving a claim.
- One claim per order. Coverage is limited to the value of the items in the order.
- The Shipping Protection fee is non-refundable once your order ships. If your order is cancelled before shipment, the fee is refunded with it.
- Fraudulent claims void coverage, and we may refuse future orders.
Without Shipping Protection. For a package marked delivered, our responsibility is limited to opening a trace with the carrier at your request, as described in our Shipping Policy.
Address accuracy. You are responsible for entering a correct, deliverable shipping address. Packages delivered to an address entered incorrectly at checkout are not covered, with or without Shipping Protection.
06 / Warranty
Limited Warranty
FactoryZ products carry a limited warranty on the terms and for the period stated in our Warranty Policy. In summary:
- FactoryZ-manufactured parts are covered against manufacturing defects present at the time of shipment.
- OEM parts we resell are covered against shipping damage and fulfillment errors. Manufacturing defects on OEM parts fall under the original manufacturer's warranty, and we will help you file that claim.
- Not covered: crash or riding damage, improper or third-party installation, normal wear, improper bleeding or wrong or contaminated brake fluid, modifications, incompatible components, cosmetic or environmental damage, and products purchased from unauthorized resellers.
To the extent permitted by law, any implied warranties are limited to the duration of the written warranty in our Warranty Policy. Some states do not allow limits on how long an implied warranty lasts, so this limit may not apply to you.
07 / Use
Installation, Use & Assumption of Risk
- Brake and control components are safety-critical. Install them using the official FactoryZ install guides, and use professional installation where appropriate.
- Many of our products are built for off-road use. You are responsible for following the laws that apply to your vehicle and where you ride it.
- You install and ride at your own risk.
08 / Liability
Limitation of Liability
FactoryZ is not responsible for injuries, damages, or losses resulting from the use or misuse of our products. To the extent permitted by law, our total liability for any claim related to a purchase is limited to the amount you paid for that purchase.
09 / Disputes
Payment Disputes
If something is wrong with your order, contact us before contacting your bank. We respond within one business day and resolve most issues the same day.
If a payment dispute is filed, we respond to the issuing bank with the order record, delivery confirmation, and the policies in effect on the date of your purchase. A dispute does not change what our policies allow.
10 / Pricing
Pricing & Promotions
- All prices are in USD unless otherwise stated.
- Promotions and discounts may be limited in duration or quantity and can end at any time.
11 / Property
Intellectual Property
All content on this site, including text, graphics, logos, product images, and branding, is the property of FactoryZ and may not be used without permission.
12 / Law
Governing Law
These Terms are governed by the laws of the State of Wisconsin, without regard to conflict of law principles.
13 / Agreement
Severability & Entire Agreement
If any part of these Terms is found unenforceable, the rest remains in effect. These Terms and the policies they reference are the entire agreement between you and FactoryZ regarding your use of this site and your purchases.
14 / Changes
Changes to These Terms
We may revise these Terms at any time by posting the updated version here. The version in effect on the date of your purchase governs that order.
15 / Contact
Questions? Reach Support
Questions about these Terms? Contact us before placing your order.